Investigate
Separate reported facts from verified information and identify what remains missing.
Claims PortfolioOntario claims portfolio
Claims knowledge,
demonstrated through work.
Three fictional training case studies showing how I organize information, investigate issues, communicate with customers, manage follow-ups and prepare files for authorized review.
Explore the case studiesCase study library
Three claims perspectives
Auto Claims Investigation & File Management
A rear-end collision file covering FNOL, evidence, communication, diary control, workload prioritization and closure.
Open case studyResidential Water-Loss Claim
An escape-of-water file demonstrating emergency triage, mitigation coordination, documentation, estimates and customer updates.
Open case studyAccident Benefits File Coordination
An Ontario AB file demonstrating intake, form tracking, employment information, treatment documentation and timely follow-up.
Open case studyMethod
What each file demonstrates
Document
Create objective notes, chronologies, outstanding-item lists and dated next actions.
Respect authority
Prepare matters for review without making unsupported coverage, medical, legal or settlement decisions.
About Satya
Transferable experience,
focused on claims.
My background in quality assurance, customer service, shift leadership and dental-office administration developed strengths in investigation, documentation, issue resolution, stakeholder communication and follow-through.
Current C11 self-study
I am currently self-studying C11: Principles and Practice of Insurance using Insurance Institute of Canada course material.